I left a call-back number for a supervisor.ĩth call: Company listed under WildBlue business/government page as a dealer – Amtech 80. He said they wouldn’t be able to help me either. He said there were none available, but he could have one call back between 24 – 48 hrs. I told him I had done that & related my experience. Said I needed to go onto web page & click the business solutions link to get list of dealers who could help me. Felix said this was the retail customer service (this was different from what last customer service rep said). No one picked up the phone.Ĩth call: WildBlue 86. Told me I would need to call WildBlue customer service again after I signed up for the Enterprise Solution so they could stop the residential service.ħth call: NRTC 8on hold for 1 ½ hrs. They were unable to quote prices or features and unable to switch plans for me. He told I need to contact NRTC as they are the ones who could put us on the Business packages.
Julian said he couldn’t help me – this was the residential customer service. They said they couldn’t help with business solutions & I needed to call WildBlue.Ħth call: WildBlue customer service 86. They said they would have someone who could help call me back (still no call back from them)ĥth call: Company listed under WildBlue home/business page as a dealer – Powerplay 88. They are unable to access any records or advise me which package I need to get a static IP address.Ĥth call: Company listed under WildBlue home/business page as a dealer -Middletown Electronics 30. They said they were unable to help me - they just sign people up for WildBlue. Said I needed the Enterprise Solution.ģrd call: Direct TV.
Portal servicecenter wildblue tv#
Was told I had to contact Direct TV as we got the TV/internet package through them. Cell phone ran out of battery & had to hang up before I reached anyone.Ģnd call: WildBlue customer service 86. That is when the fun began.ġst call: WildBlue customer service86.
After adding security cameras to the house we needed to switch to a static IP to support remote camera access. We got signed up with a residential account with WildBlue about 4 months ago. Is there anyone who can advise what government or other watchdog agencies I can contact about this?
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